Billing FAQs for Enterprise Starter

Learn about the billing for the Enterprise Starter plan.

How do I cancel subscription renewal?

In the Workspace settings > Billing page, you are able to cancel the subscription and continue having access to your workspace until the end of your current billing period (that is indicated in the UI).

How do I cancel subscription and delete my workspace immediately?

In the Workspace settings > General settings page, you are able to delete your workspace and you will lose access immediately. This action will also cancel your subscription immediately.

How is the subscription renewal dates determined?

Your subscription renewals are scheduled to happen at the same day of the month. On shorter months (e.g. day 31 on April that only has 30 days), the last day of the month will be the subscription renewal day instead.

How do I pay my invoice if my subscription is past due?

After updating or resolving your payment method issue that occurred during the automatic subscription renewal, you may do one of the followings to pay the invoice for your past-due subscription:

1. Wait for our system to re-attempt the charge for the invoice, it usually takes up to 24 hours. If it does not happen after 24 hours, please contact Support to resolve the issue.
2. In the Workspace settings > Billing page, click on the Manage payments button, which takes you to the Stripe Customer Portal, and pay the invoice there. Our system will reconcile your payment within 24 hours, if it does not reconcile after 24 hours, please contact Support to resolve the issue.
3. Contact Support to request re-attempt the charge for the invoice using the payment method on file.