Last Modified: May 25, 2023
This document outlines the basic terms and conditions that apply to Sourcegraph's Premium Support Offerings.
Purchasing Premium Support provides the following services beyond those provided by Sourcegraph's standard support model:
1st response times for both Standard and Premium Support remain the same according to our SLAs. However, Emergency and Severe Impact issues are supported 24 x 7 with Premium Support (versus 24 x 5 with Standard Support).
Each Premium Support Package is priced independently. For pricing, please discuss with your Sourcegraph contacts. The current Packages offered are: